three.store Return & Refund Policy

> This is the Return & Refund Policy for purchases made through > three.store. Because every order ships directly from the brand > storefront, the brand's own return policy is what governs your refund > — but three.store will help you navigate it, and if the brand cannot > resolve an issue, you can always escalate to us at support@three.store.

1. How returns work on three.store

three.store does not warehouse or ship inventory. When you click "Buy" on three.store, your order is processed and shipped by the brand's official storefront. To return a product, you contact the brand that shipped it, using the support email on your order confirmation. The brand will issue a return authorization and shipping instructions.

If the brand will not help, or cannot find your order, email support@three.store and we will assist.

2. Return windows by brand

Below is a summary of each brand's published return policy at the time of writing. The brand's own policy at the time of your purchase is binding — please verify on the brand's site before initiating a return.

THREE iii International

Standard return window per threeinternational.com at the time of purchase. Opened single-serving packets are generally not eligible for return unless defective. THREE offers a 30-day money-back guarantee on most products.

ORYGN

30-day return window on unopened triGLP™ bottles. The ORYGN Reset and multi-bottle bundles have specific return rules — check epickings.orygn.co at the time of purchase.

Vital Health Global

Return policy per my.vitalhealthglobal.com/thevitalguys/shop at the time of purchase. Welcome Packs, Elite Packs, and Custom Bundles have specific membership-related rules.

Vidafy

30-day 100% money-back guarantee on all BioMS™ liquid products — return the empty packaging for a full refund, no questions asked. Vidafy Gear apparel follows a separate apparel-return policy (unworn, unwashed, original tags).

3. How to start a return

1. Find the support email on your order confirmation from the brand (threeinternational.com, epickings.orygn.co, vitalhealthglobal.com, or vidafy.com). 2. Email the brand with your order number, the item(s) you are returning, and the reason. 3. The brand will issue a Return Authorization (RA) number and shipping instructions. 4. Ship the product back per the brand's instructions. We recommend UPS or FedEx with tracking and insurance — risk of loss or damage in transit is the buyer's responsibility until the brand receives the product.

4. Refunds

Once your return is received and inspected, the brand processes the refund to your original payment method, typically within 7–10 business days. Shipping costs on the original order are usually non-refundable unless the product arrived damaged or defective.

5. Damaged or defective items

If a product arrives damaged, defective, or wrong:

1. Photograph the damage and the shipping box. 2. Contact the brand's support within 7 days of delivery. 3. The brand will arrange a free replacement or refund.

You can also forward the photos to support@three.store and we will follow up with the brand on your behalf.

6. Auto-ship cancellations

Auto-ship / Smart Ship cancellations are not "returns" — they are account changes. Manage them through your account on the brand's storefront. three.store cannot cancel an auto-ship for you.

7. When to email three.store directly

Email support@three.store when:

• A brand's support is unresponsive (give them 3 business days first).
• You have a marketplace-level question — for example, you were
• You want to give us feedback that we should pull or de-feature a brand

8. Changes to this policy

three.store may update this policy at any time. The version posted at the time of your purchase is the version that applies.

9. Contact

support@three.store

Last updated: 2026-05-13.